Learning Outcomes:

• The purpose of a QMS and the ISO 9000 principles of quality management
• Essential definitions to help you interpret and audit ISO 9001 requirements
• To analyse ISO 9001 clauses and suggest examples of evidence that would show conformance with these requirements
• The roles and responsibilities of an auditor and lead auditor
• To plan and conduct an interview with top management and evaluate an organisation’s quality policy and objectives
• To prepare an on-site audit plan that establishes effective audit trails across processes and between members of an audit team
• How to audit processes for conformance and effectiveness, including any specific quality objectives
• To prepare thoroughly for audit and produce process based checklists
• To gather objective evidence through observation, interviewing and reviewing documentation
• How to evaluate objective evidence and correctly identify conformance and non-conformance with requirements 
• To report findings accurately against requirements of ISO 9001, write and grade non-conformity reports and evaluate proposals for corrective action
• How to relate your audit findings to the policy and objectives of the organisation and present your overall evaluation to top management

Pre-requisites:

• Knowledge and understanding of ISO 9001 and experience of auditing
• Ideally to have attended our ISO 9001 Appreciation and Interpretation course
• To understand the basics of how organisations work and the role of top management

• OH&S and EMS Auditor/Lead Auditor conversion courses
• Advanced QMS Auditor/Lead Auditor
• Tutored Audits (coached live audit at your company)
• See our Business Improvement courses