Many organisations find themselves struggling to be effective because different departments do not interface well with each other; no individual business function has a clear view of the end-to-end process involved in delivering the company's products and services. Process Mapping can help you see this bigger picture and enhance the effectiveness and efficiency of your business.
Catalyst can help your organisation identify, scope, map and improve your key business processes and to break down functional barriers to business effectiveness and productivity by:
- Increasing understanding of the importance of managing through processes.
- Facilitating the identification of the main critical processes of your business, including those associated with Business Planning & Strategy, Product or Service Delivery, Resource & Relationship Management.
- Helping you flowchart and map these critical processes and their component sub-processes, identifying the key interfaces between them, and breaking down functional barriers to business improvement.
- Developing and implementing best practices such as Service Level Agreements for the ongoing management of these processes.
- Developing appropriate process performance measures and standards as a basis for monitoring, control and improvement.
- Supporting process improvement activities, including process reviews and re-engineering, through training and support clinics and by directly facilitating improvement or re-engineering workshops on request.
- Facilitating process benchmarking (see also 'Benchmarking' product sheet).
Our experience includes facilitating the identification and mapping of the business critical processes for three leading companies in the Telecomms, Aerospace and Financial Services sectors and leading process improvement projects for leading companies in the IT and Consumer Electronics industries.