Rita is a highly experienced international change management consultant, specialising in Business Excellence and Lean Six Sigma. She is fluent in English, French and German.
Enabling successful change, be it process, performance or culture, is Rita’s speciality. Her career spans multi-national organisations, including aerospace (Rolls-Royce), hi-tech (Hewlett Packard), automotive (Renault) and financial services (Egg). Rita is a member of the CIPD (Chartered Institute of Personnel & Development) and CIOL (Chartered Institute of Linguists). |
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As a past member of the British Quality Foundation’s Sponsor Members’ Steering Committee, Rita was instrumental in developing the communications strategy to raise the profile of excellence across UK organisations.
Rita’s extensive experience in the field of process management utilising Lean Six Sigma has seen her, for instance, lead the re-design of a core pre-sales process at HP, achieving increased customer satisfaction and reduced operating costs. For Egg France, capitalising on her indepth French language and cultural knowledge to win the buy-in from the newly acquired French workforce, Rita led the design and testing of transactional processes to administrate a new product (credit card) within the challenging launch timetable.
Rita is an EFQM Business Excellence expert, having assessed six UK and European Excellence Award companies including BAE Systems (winner) and BMW and eitb (Finalists). She regularly assists organisations to prepare for recognition to the EFQM Levels of Excellence.
As Business Excellence Director for Rolls-Royce, Rita designed a self-assessment tool based on the EFQM Model to develop the business improvement strategy for business units through facilitated leadership team workshops. The demand became so great that she then trained and coached a group of senior managers to facilitate self-assessment, thereby enhancing their leadership and business capabilities.
Recent experience includes:
- Delivering change management training as part of Lean Six Sigma Training for a range of European companies
- Assessing a Finalist for the EQA (European Quality Award) on behalf of the EFQM
- Coaching a number of Business Improvement Managers to increase their success in driving improvement in their organisations
- Leading a human resources review and winning commitment to its key outcomes for a power generation company
- Assisting a cleaning services company with its application for UK Excellence Recognition
- Designing and delivering a project management process and training for a Probation Service
- Leading a benchmarking programme on process based organisations with several EFQM Award winners