In particular, the programme aims to equip organisations to rapidly tackle ‘low hanging fruit’ opportunities and achieve fast returns on investment.

The course is framed around the following key principles:

• Focus on the customer
• Identify and understand how the work gets done – the value stream
• Manage, improve, and smooth the process flow
• Remove Non-Value-Add steps and waste
• Manage by fact and reduce variation
• Involve and equip the people in the process
• Undertake improvement activity in a systematic way

It provides a balance of theory and practical exercises to introduce and explain a wide range of issues, including:

• Providing context and a brief history of Lean
• The Toyota Production System
• Key principles & concepts
• The Theory of Constraints
• Tackling waste
• The implications for our measurement set
• The link to Six Sigma