Catalyst’s Mark Jones guests on the Business Fixer Podcast to give an introduction to Lean Six Sigma. This is really worth a listen if you want an understanding on how Lean Six Sigma tools and techniques can improve and drive your business.
I was reading this week* that Apple’s newly anticipated handsets will probably not feature the cutting edge, “delighter” led, technology features we have come to love in their iPhone products over the years. This got me thinking about Kano Thinking and it’s relevance in 2019. When Noriaki Kano published “Attractive quality and must-be quality” in…
On our theme of ‘getting started’ this month, we always recommend listening closely to the ‘voice of the customer’ to understand the experience of using products and services from their point of view. Catalyst Director, Mark Jones, recently had a holiday in Cuba but couldn’t switch off completely prompted by his experiences, as he explains…
As a Continuous Improvement practitioner do you find that improving your existing products, processes and services is not always sufficient to meet your organisation’s goals? Do you have stakeholders who are looking for a step change in performance rather than a slow evolution. Essentially, what is required here is a radical re-think of how things…
Right now we have the iPhone 6s, there are strong rumors that the iPhone 7 will be launched in early September. But what about iPhone 8, 9 or even 10? You can be sure they are working on these, behind the scenes. This is a form of Multi Generational Planning (MGP) a technique that…