We had a fantastic evening at The BQF 2015 UK Excellence Awards. This year’s Awards Ceremony was hosted by The Apprentice’s Karren Brady CBE and held in The Ballroom of the prestigious InterContinental Hotel, Park Lane, London. We are extremely proud of our clients Ricoh UK, CooperVision and Forensic Science Northern Ireland, who all won…
The North Ayrshire Council’s project focused on providing Occupational Therapy Equipment. This important service was taking too long, as much as a month on average. Using a series of workshops, process mapping and data collection, the team identified the non-value-add steps, and developed a new streamlined process. The control stage of the DMAIC process continued…
All the signs point to Catalyst – enabling results for 20 years Catalyst Consulting would like to thank everyone who attended our 20th Anniversary Event at The Dorchester Hotel on 25th September 2015. Our event, hosted at The Dorchester Hotel celebrated 20 years of Catalyst Consulting. Alongside presentations from Vince Grant, John Morgan and Richard…
This article was written by Catalyst Consulting Director John Morgan on 6 Oct 2015, shortly before he was diagnosed with pancreatic cancer. The article explores his concept of Errornomics and eliminating waste in processes. Recently, I found myself on jury service. It was an interesting, but frustrating experience as I witnessed so much waste within the system and processes…
John Morgan has written a ‘how to’ guide for businesses and SMEs on understanding the customers’ perception of value for Fresh Business Thinking. “Even in the fairly recent past, the idea of measuring your customers’ perception of value was a fairly simple one and was based, almost entirely, on the cost of the goods or service being provided,…