Is your Lean Six Sigma project a winner? There’s only one way to find out …

Enter This Year’s Lean Six Sigma Academy Award This Award provides a great opportunity for organisations to win recognition for the work that their business excellence and improvement professionals are delivering to customers, shareholders and other key stakeholders. It recognises exceptional performance improvement projects based on Lean Six Sigma. We’re delighted that over the years,…

I just don’t know what to do with myself – What causes 85% failure to meet customer expectations

In case you’re wondering, this isn’t about the old Dusty Springfield track. Sorry to disappoint if that’s what you were wishing and hoping for! Instead, this blog looks at the role of the manager. In all too many organisations it appears that the majority of managers don’t really understand their role; they’re not sure what…