Leading a process-based organisation

Leading a process-based organisation

Article Acknowledgement: This article was published on the CQI website. It was adapted for CQI’s Knowledge Hub from Lean Six Sigma for Leaders, by Martin Brenig-Jones and Jo Dowdall, Wiley Publishing 2018. “If you can’t describe what you are doing as a process, you don’t know what you’re doing”. These words were spoken by the quality…