North Ayrshire Council
North Ayrshire Council’s project focused on providing Occupational Therapy Equipment. This important service was taking too long, as much as a month on average.
Using a series of workshops, process mapping and data collection, the team identified the non-value-add steps, and developed a new streamlined process.
The control stage of the DMAIC process continued after project handover to produce the procedure manual and assess the benefits which are summarised below:
North Ayrshire Council took the prize for best Lean Six Sigma project at the Scottish Awards for Business Excellence 2015.