CASE STUDY
North Ayrshire Council
Public Sector
The Project
North Ayrshire Council’s project focused on providing Occupational Therapy Equipment. This important service was taking too long, as much as a month on average.
Using a series of workshops, process mapping and data collection, the team identified the non-value-add steps, and developed a new streamlined process.
The control stage of the DMAIC process continued after project handover to produce the procedure manual and assess the benefits which are summarised below:
Achievements & Benefits
- 76% of priority requests receiving equipment within 1 day
- 100% of priority requests receiving equipment within 2 days
- 95% All Requests receiving equipment within 7 days