We pride ourselves in being able to serve a huge variety of clients. Large and small, global or local and from a range of industry sectors including:

Service & Transaction:

  • Retail & Distribution
  • Financial Services
  • Transport – Air, Rail, Road
  • IT & Telecoms
  • Business Process Outsourcing
  • Publishing & Advertising
  • Public Services


  • Electronics
  • Automotive and Aerospace
  • Process industries
  • Medical and Pharmaceutical
  • Food and Packaging
  • Consumer Goods

The Way We Work

We work closely in partnership with our clients which helps to transfer knowledge and allow them to enable results.  A key part of partnering is continuous feedback. Our customers are scoring our training an average of 9 (out of 10). We use the Net Promoter System (NPS) and our feedback scores are at world class levels

Little wonder then that the majority of our work is the direct result of recommendation from client-to-client referrals.

Case Studies

Catalyst Consulting works with clients across a range of public and private sector industries, including local authorities, financial services, transport, pharmaceutical, and IT & Telecoms.

Below is a selection of some of our most recent and award winning client case studies.


Catalyst Enables Award Winning Service Delivery Transformation across Ricoh Europe

Ricoh is a Japanese multinational imaging and electronics company.

Our work involved developing a European-wide Service Operating Model with Ricoh’s Europe Service Delivery (RESD) organisation…


Enabling local authorities to further improve service excellence

Our clients include North Ayrshire, Kent County and Essex County Councils.

Our training and consultancy services have enabled our local authority clients to continue providing an excellent service to the public while saving them time and money…


Cultivating a culture of continuous improvement with a 5-star luxury hotel group

Our client is a leading 5-star hotel group with luxury hotels around the world.

Catalyst worked with the group to deploy a continuous improvement programme and facilitate the implementation of live process improvement projects…


Blended learning solution for international financial services organisation

Our client is a global New York Based financial services company.

Our work involved a blended learning solution, deploying our Lean Six Sigma programme to delegates globally dispersed throughout the organisation…

Don’t take our word for it!  See what our clients have to say:

“I’ve found Catalyst very very useful. Good listeners, understanding your hurdles and coming up with good suggestions on how you can overcome them.”

Graham Sharp, Head of Continuous Improvement, Office for National Statistics

“Unlike traditional consulting companies that do things to you…Catalyst are completely different, they work with you and give you the skills to make your own decisions.”

Sue Knight, Roche Pharmaceuticals

Steve Arkall, Skanska UK talking about Change Management
“I can honestly say this is the best course I’ve ever been on. I’ve used the tools more for change management within Skanska than any other course.”

Steve Arkall, Business Process Quality Manager, Skanska UK

Neil Watson Seagate Technologies
“[the course] is of huge benefit to managers, senior managers and executives
Go on the course and see 2 or 3 days of focused training…I recommend it”.

Neil Watson, Senior Director, Quality & Business Assurance, Seagate Technologies

I needed a partner to help me deploy Operational Excellence that could be flexible, multi lingual and that came with a proven track record – Catalyst fitted the specification perfectly.

Scott Vaughan, Director of Operation Excellence and Waste Management


“Over the past 18 months we have developed a strong, positive working relationship with Catalyst with a huge emphasis on transferring Lean Six Sigma skills and knowledge into the business. Catalyst’s friendly and flexible approach makes them easy to work with.”

Wayne Fischer, Head of Process Excellence


I have been very impressed with the Catalyst approach to Lean Six Sigma Training & Deployment support. They have a fun, practical, and very rigorous style of training delivery from which we all benefited. They were able to make it very real for our business and as a consequence we have delivered very impressive results from our initial waves of projects. More than this, they have provided high quality mentoring and coaching of our Master Black Belts which has given us real insights into how we can best deploy and manage the Lean Six Sigma implementation to achieve greatest impact in our complex business environment. Thank you, Catalyst, for the work you have done so far with us on what is hopefully the start of a long and productive relationship.”

Kathryn Phillips, Head of Process Improvement, People and Organisation Development

Royal Mail

Catalyst have given us excellent support in designing a programme that is tailored to fit our values and business needs. They have been particularly useful in helping us think about how to make the programme sustainable and the reaction to their initial training has been to create a very strong ‘pull’ from the operations to get more people involved.”


Sandra Fazackerley, Operations Manager

O2 UK Operations

As the name suggests, Catalyst really does enable results.

Geert Bruyneel, Director Quality Care

Volvo Cars

I enjoyed working with Catalyst, they offered and delivered an excellent and flexible training program over a 3 month period.”

Gary Kendall


There are any number of companies providing Six Sigma consultancy and training. Catalyst were unique in being able to provide material tailored to the Financial Services industry, and consultants who have relevant, practical experience that they could relate to people in different roles and at all levels. Their style is supportive, but not condescending, and they bring a touch of humour that is refreshing when considering applied statistics!

Estelle Clark, Quality Director

Financial Ombudsman Service

It was good to hear from personal experiences of different deployments in different industries and cultures. A good mix of talk and exercises and a good informal approach where we were all free to contribute and share best practice. Really liked the focus in on some of the ‘softer’ skills required.

Caroline Holyhead

Bank of New York Mellon