When designing a new product, service or process I’m reminded of ‘Lean on Me’, the old Bill Withers song, which opens with the lines: “Sometimes in our lives We all have pain, we all have sorrow” At work, this pain and sorrow is often caused by poorly performing processes that are full of waste and…
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In Shakespeare’s famous play, Juliet tells Romeo that a name is an artificial and meaningless convention: “What’s in a name? That which we call a rose By any other name would smell as sweet.” This encapsulates the central struggle and tragedy of the play, and is one of Shakespeare’s most famous quotes. What’s more, it’s…
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How are you doing with your customer satisfaction ratings? I’ve been taking a look at some Net Promoter Score benchmarking results recently, and it seems that not too many organisations are floating their customers’ boats. You probably know that NPS is based on the fundamental perspective that every company’s customers can be divided into three…
DetailsIn case you’re wondering, this isn’t about the old Dusty Springfield track. Sorry to disappoint if that’s what you were wishing and hoping for! Instead, this blog looks at the role of the manager. In all too many organisations it appears that the majority of managers don’t really understand their role; they’re not sure what…
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It’s that time again when we all make goals for the New Year ahead. Did you know that the origins of New Year’s resolutions began some 4000 years ago? The Babylonians made promises to their gods at the start of each year that they would return borrowed objects and pay their debts. They hoped this…
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Office for National Statistics Wins Top UK Business Award The Office for National Statistics (ONS) has won the British Quality Foundation’s 2014 Lean Six Sigma Award at the 2014 UK Excellence Award Ceremony recognising exceptional performance improvement projects. ONS was chosen by an independent panel for its methods and results on a project which addressed…
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Building on the worldwide success of Lean Six Sigma for Dummies, Wiley commissioned the Catalyst team to write this new book which shows you how to use the power of Lean Six Sigma to transform your business and manage continual change. Are you ready to take Lean Six Sigma to the next level to manage…
DetailsWe’re introducing a new title to our free webinar series on Lean Six Sigma. Following the success of our one-hour Lean Six Sigma Awareness Webinars, we are now covering the important, but often overlooked ‘Role of the Project Champion or Sponsor’. Green and Black Belt projects need effective sponsor support to avoid projects take longer…
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We are a training and consulting company and our mission is to enable results for our customers. We do this by building leadership capability, developing practical skills and supporting the deployment of best business practice. We facilitate and support major improvements in efficiency, service, engagement and revenue and we’re passionate about it. With a focus on Lean Six…
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Capability in change management, often referred to as ‘soft tools’ are vital ingredients for the successful deployment of Lean Six Sigma. In many ways, it is the most important. Let’s start by looking at ‘creating the right environment’. Essentially this is about leaders ‘walking the talk’. They must encourage the application and use of Lean…
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