Featured content from Catalyst’s experienced team of Trainers and Consultants. Themes include Lean Six Sigma Training and Consulting, Continuous Improvement and Operational Excellence

I just don’t know what to do with myself – What causes 85% failure to meet customer expectations

In case you’re wondering, this isn’t about the old Dusty Springfield track. Sorry to disappoint if that’s what you were wishing and hoping for! Instead, this blog looks at the role of the manager. In all too many organisations it appears that the majority of managers don’t really understand their role; they’re not sure what…