How Process Health Checks Help
We find that many organisations are operating at a fraction of their true potential, with high levels of Non-Value-Add activities, and with huge potential for increasing customer satisfaction, loyalty and market share.
To develop a culture of continuous improvement, you will need to build a foundation that can support the creation of stable predictable processes. Using experienced consultants, our process health checks help to assess, quantify and prioritise the opportunities for improvement.
Catalyst personnel see a lot of processes and know “what good looks like”. They provide an independent and dispassionate voice that will give you a true and transparent view of the reality of your process. We understand a wide range of elements such as Learning, Consulting, Interim and Change Management, and will suggest the most effective activities to keep your process “healthy”.
Often the underlying cause of these problems is due to processes not being owned or understood. Over time various workarounds have been introduced and with organisational changes, the end-to-end picture of the process becomes unclear.