Why does Balanced Scorecard Development help our clients?
Developing a Balanced Scorecard is an excellent way to support Strategy development and delivery. It compels an organisation to refine and clarify its thinking into a simple dashboard with a small set of clear metrics that can be communicated. The journey of building a BSC engages stakeholders and develops cross-organisation understanding of what is important, breaking down silos, encouraging shared ownership of results within the leadership team and supporting change.
By bringing an independent external view, Catalyst helps organisations to see and understanding the connections in the scorecard, identify appropriate metrics and measurement systems. In most organisations there are significant functional barriers to this, with different teams being responsible for, and focused on, different parts of the scorecard.
Our expertise and facilitation approach helps to surface and test the connections, encouraging a more “end-to-end” view of the organisation and contribution of its component parts. In turn this fosters a wider Continuous Improvement view, where improvement in each element can be seen connecting with the ultimate bottom-line performance and the organisation’s health.
This is an example from work with one of our major clients. This is not the final scorecard but is an excellent illustration of the thought process at a midpoint and the focus on improvement language…increase/reduce, improve, align, ease, improve, develop and engage.