Feedback is consistently excellent with delegates scoring an average of 9 (out of 10). We’ve been using Net Promoter Score to measure customer satisfaction for over 5 years and score 84.5% for our Lean Six Sigma Green Belt programmes and 72% for all products and services combined.
To give you a comparison that’s higher than Apple, who lead global benchmark studies!
It’s no surprise that much of our business comes from client referrals, something that underlines the importance of NPS as an effective measure of performance in the customers’ eyes.
Take a look at the testimonials captured from a recent Lean Six Sigma Green Belt training session: