Designing a new or improving an existing product, service or process?
If you sometimes wish you could start with a ‘blank sheet of paper’ and develop a new process or concept to excite and delight the customer, then this course is for you.
DMAIC (Define, Measure, Assess, Improve, Control) provides the method to tackle problems and improve existing processes. Sometimes you may need to design a new process, either because there isn’t one in place yet, or the existing process is beyond repair.
Design, Measure, Analyse, Design, Verify (DMADV)
The design of new products, services, and processes, follows the Define, Measure, Analyse, Design and Verify (DMADV) process
DMADV may sound similar to DMAIC, but there are some significant differences and a collection of additional tools and techniques to add to your Lean Six Sigma toolkit.
Available either as an in-house (3 or 4 days) or Open Programme (3 days), this course builds on your existing knowledge of improvement and DMAIC. It provides an additional and complementary range of tools and techniques to support highly effective and rapid innovation, including Quality Function Deployment (the House of Quality).
The course aims to help participants become more effective in creating the future of their organisation. Knowing when to apply DMADV as opposed to DMAIC will help ensure the right approach is used in improving product and process design and performance.
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