Understanding the organisation, its strengths, opportunities and its culture, and planning for change.
Whether you’re looking to improve the efficiency and effectiveness of your processes, or the organisation’s culture, you need to know the current state of things.
Creating a culture for continuous improvement is rarely straightforward. One of the vital ingredients is to ensure that everyone understands their role, especially the organisation’s leaders and managers.
We find that many organisations are operating at a fraction of their true potential, with high levels of Non-Value-Add activities, and with huge potential for increasing customer satisfaction, loyalty and market share.
Every organisation, regardless of what industry they are in, is considering or running a Continuous Improvement Programme of some sort to improve performance and enable their people to contribute with their ideas and problem-solving skills.
A programme of work designed to assess the progress and maturity of an organisation’s Continuous Improvement (CI) journey. The assessment includes focus on: Review of Results and Benefits realisation, Alignment to the wider enterprise, CI capabilities and methodologies, and Cultural Enablers including behaviours and personal development needs.
The EFQM Excellence Model ® with its enablers and results is at the heart of Catalyst Consulting. It is the generally accepted framework for Business Excellence in Europe and many other parts of the globe. The principles and values provide a best practice framework against which organisations can review leadership and management capability, and the results delivered.