Privacy & Cookies Policy

Privacy Policy

Last updated: 25th May 2018

Introduction

Catalyst takes privacy and data protection seriously and seeks to comply with all applicable data protection requirements, including the European Union’s General Data Protection Regulation (GDPR).

We are committed to safeguarding the privacy of our website visitors and service users.

This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users. This means we determine the purposes and means of processing that personal data.

In this policy, “websites” refers to catalystconsulting.co.uk, businessimprovementzone.com, lean-six-sigma.training, and any other online or mobile services that we provide.

In this policy, “we”, “us” and “our” refer to Catalyst Consulting Ltd.

How We Use Your Personal Data

Overview

This section explains the categories of personal data we may process, the purposes for which we process that data, and the legal bases for doing so.

Usage data

We may process data about your use of our website and services. This may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, website navigation paths, and information about the timing, frequency, and pattern of your service use.

The source of this data is our analytics tracking system. This data is processed for the purpose of analysing the use and performance of our website and services.

The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services.

Account data

We may process your account data, which may include your name, email address, employer, mailing address, and telephone number.

This data is provided by you or your employer and is processed for operating our websites, providing our products and services, ensuring security, maintaining backups, and communicating with you.

The legal basis for this processing is our legitimate interests in the proper administration of our business and websites and or the performance of a contract between you and us or taking steps at your request to enter into such a contract.

Service data

We may process personal data provided in the course of using our services. This may include your name, email address, employer, mailing address, and telephone number.

This data is processed for operating our website and services, ensuring security, maintaining backups, and communicating with you.

The legal basis for this processing is your consent and or our legitimate interests in the proper administration of our business and websites and or the performance of a contract between you and us or taking steps at your request to enter into such a contract.

Enquiry data

We may process information contained in enquiries you submit to us regarding goods or services.

This data is processed for offering, marketing, and selling relevant goods and services to you.

The legal basis for this processing is your consent.

Transaction data

We may process information relating to transactions including purchases of goods and services.

This may include contact details, card details, and transaction information.

This data is processed for supplying purchased goods and services and keeping proper records.

The legal basis for this processing is the performance of a contract between you and us and our legitimate interests in the proper administration of our business and websites.

Subscription data

We may process information provided for subscribing to email notifications, newsletters, and marketing content.

This data is processed for sending relevant communications.

The legal basis for this processing is your consent.

Correspondence data

We may process information contained in communications you send to us.

This includes the communication content and related metadata.

This data is processed for communication and record-keeping purposes.

The legal basis for this processing is our legitimate interests in the proper administration of our business and communications.

Legal claims and obligations

We may process personal data where necessary for the establishment, exercise, or defence of legal claims.

We may also process personal data where required to comply with legal obligations or to protect vital interests.

Please do not provide personal data relating to other individuals unless we specifically request it.

Providing Your Personal Data to Others

Data sharing

We may share your personal data with third parties where necessary to provide our products and services or where required by law.

This may include insurers and professional advisers for legal, insurance, or professional advice purposes.

We may also share personal data with agents, consultants, suppliers, and service providers for the administration of our business and delivery of agreed services.

Financial transactions are handled by payment service providers and shared only to the extent necessary to process payments and handle related issues.

We may disclose personal data to comply with legal obligations or to protect legal rights and vital interests.

International Transfers of Personal Data

Transfers outside the EEA

Your personal data may be transferred to the United States of America and the Republic of Ireland as part of delivering our services.

These transfers are protected by appropriate safeguards including standard data protection clauses approved by the European Commission.

Retaining and Deleting Personal Data

Data retention

Personal data is retained only for as long as necessary for the purposes for which it is processed.

We retain names, contact details, and employer information for as long as required to administer our business and deliver agreed contracts.

We may retain personal data where required to comply with legal obligations or protect vital interests.

Amendments to This Policy

Policy updates

We may update this privacy policy from time to time by publishing a new version on our websites.

The updated date will always be shown at the top of this page.

If you do not agree with changes to this policy, you should stop using our services.

We may notify you of material changes by email where appropriate.

Your Rights

Data protection rights

You may request access to personal data we hold about you, subject to legal limitations.

You may ask us to stop processing your personal data for marketing purposes.

You may request corrections or removal of inaccurate personal data.

You may request deletion of your personal data where legally permitted, including where consent has been withdrawn or the data is no longer required.

You may request transfer of your data to another party in a commonly used format where applicable and where it does not affect the rights of others.

Cookies

About cookies

Cookies are small text files stored on your device when you visit a website.

They may be persistent or session-based and may be linked to personal information we hold about you.

Use of cookies

We use cookies for authentication, login status, personalisation, security, advertising, performance analysis, and recording cookie preferences.

Third-party cookies

Our service providers may place cookies on your device, including Google Analytics, Google AdSense, and MailChimp.

These cookies are used to analyse website usage, deliver relevant advertising, and support email marketing services.

Managing Cookies

Cookie control

Most browsers allow you to refuse or delete cookies.

Blocking cookies may affect the functionality and usability of our websites.

Our Details

Contact

If you have any questions or concerns about this policy, you can contact us by post at the address above, via our website contact form or online chat, by telephone on +44 (0)845 345 2282, or by email at info@catalystconsulting.co.uk.