Local Government
Building a Self-Sustaining Continuous Improvement Culture. Over a decade of partnership delivering accredited capability, measurable ROI and organisation-wide engagement.
3,000% return on investment from CI training and coaching.
The Challenge
A large local government authority wanted to embed continuous improvement as a core organisational capability — not reliant on external support, but owned by employees at all levels. This required structured learning pathways, accredited training, leadership sponsorship and an engaged CI community.
Our Approach
We partnered with the organisation to complement its internal CI strategy with flexible, scalable support. This included BQF-accredited Lean Six Sigma training from awareness through to advanced practitioner levels, alongside Agile-enabled CI learning to support effective delivery.
Our learning approach combined interactive simulations, practical project delivery, coaching, and expert practitioner support for complex challenges and Kaizen events.
39 Yellow Belts, 33 Green Belts and 4 Black Belts driving real change.
Impact
The programme delivered strong performance and cultural outcomes:
- ~3,000% ROI from CI training and coaching
- 39 Yellow Belts accredited, delivering 55 live projects
- 33 Green Belts trained, including Practice Leaders
- 14% of the workforce actively engaged in CI initiatives
- 950-strong CI community supporting shared learning and sustainability
CI capability also enabled career progression, internal promotion and leadership development across the organisation.
950-strong CI community enabling shared learning and long-term sustainability.
Outcome
The authority has established a mature, self-sustaining CI Community of Practice. Continuous improvement is embedded across departments, driving efficiency, innovation and employee engagement — supported by leadership and sustained through internal capability.
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