Introduction

Designed for professionals across all sectors and roles, the course equips participants to take a structured, risk-based approach to process mapping, from defining a process at high level right through to measuring how well it performs. 

Delivered over one or two engaging days, the programme covers process fundamentals, high-level process definition, customer requirements, process mapping methods, roles and responsibilities, and process assurance and measurement. 

Participants will be able to:

By the end of this programme, you will be able to: 

• Define what a process is and what it does 

• Apply a risk-based approach to documentation, ensuring the level of detail, control and effort is proportionate to the significance of the risks involved 

• Build a SIPOC to define a process at a high level 

• Translate customer requirements into clear, measurable CTQs 

• Visualise how your organisation’s processes fit together using a Process Architecture diagram 

• Select and apply the right mapping technique, from Customer Journey Maps and Flowcharts to Swimlane Maps and Work Instructions 

• Apply RACI and understand the roles of Process Owner, Manager and Process Operator 

• Build a plan to measure and monitor process performance

Why choose this programme?

This programme provides practical, immediately applicable skills that can be used from day one in the workplace. Participants gain: 

• Hands-on practice with SIPOC, CTQs, RACI, swimlane maps and more 

• A structured, risk-based approach to process documentation 

• Confidence to facilitate a process mapping session 

• A strong foundation for further improvement work, including Lean Six Sigma and Value Stream Mapping 

Delivery options

The Processes Mapping and Beyond training programme is typically delivered as a one ay in-company programme, either virtually or face-to-face,  however it can be delivered over 2 days if further depth is required. There are no prerequisites.

Course overview

• Process Basics: Understand what a process is, its component steps, and the importance of standardisation 

• Defining the High-Level Process: Create a SIPOC to define scope, inputs, outputs, suppliers and customers 

• Process Customers: Translate customer requirements into CTQs and prioritise using Kano/MoSCoW 

• The Organisation’s System of Processes: Visualise how processes fit together using process architecture and mapping approaches 

• Documenting the Process: Apply a risk-based approach to deciding what and how to document 

• Process Mapping Methods: Build Customer Journey Maps, Flowcharts, Swimlane Maps and Work Instructions 

• Roles and Responsibilities: Apply RACI and define the Process Owner, Manager and Operator roles 

• The Human Element: Understand the role of people and acceptance in process management 

• Process Assurance: Learn the stages of process assurance and key assurance skills 

• Measuring and Monitoring Processes: Build a plan to measure process performance