Product, Service and Process Design
A one-day introduction to designing products, services and processes right first time.
We spend much of our working lives fixing products, services and processes that fail to meet customer needs or operational requirements. Wouldn’t it be better to design them right from the start? This one-day course introduces Design for Six Sigma (DfSS) and Design Thinking, providing practical methods to identify customer requirements, translate them into robust designs, and reduce costly rework later in the lifecycle.
Introduction
This programme shows how Design for Six Sigma (DfSS) and Design Thinking can be combined to create products, services and processes that are right first time, and gives you practical tools to apply straight away. It is ideal for Continuous Improvement practitioners and complements the skills of Green Belts, Black Belts and Lean Practitioners. It suits delegates from both product- and service-based organisations, and forms one of the constituent modules of Catalyst’s Business Black Belt programme.
Participants will be able to:
- Describe the Design for Six Sigma approach and the benefits it delivers
- Apply Design Thinking and iterative, double-diamond development to design challenges
- Align design methods with an organisation’s existing design process
- Capture and translate the Voice of the Customer into clear requirements
- Use core tools such as Requirements Flowdown, Lean Process Design and FMEA
- Contribute confidently as an effective member of a design team
- Format
- Virtual, In Person
- Duration
- 1 day
- CPD Points
- 8
- Download Course Information
- Download
Why practitioners choose this programme
This course adds a valuable design dimension to existing improvement skills, Delegates learn how to ensure products, services and processes are designed around genuine customer requirements rather than assumptions. By translating customer needs into measurable design criteria, organisations can reduce development risk, improve customer satisfaction, accelerate adoption and minimise the cost of redesign and corrective action.
Delegates leave with a practical toolkit they can use immediately on new products, services and processes.
The programme can be taken as a stand alone module or as part of the Business Black Belt Programme.
Delivery Information / Options
The programme is delivered in-company, either on-site or virtually, and can be tailored to align with your industry or in-company standards and software.
Course Details:
-
The course opens by establishing the approaches and methods available and the benefits of designing quality in from the outset. Delegates gain a clear picture of how a structured design methodology differs from improving inherited processes, and why prevention is more effective than correction.
Within Design Thinking you’ll explore iterative development, double-diamond thinking and the role of prototypes and discover how the approaches complement one another to create a flexible, customer-centred design process.
-
Where relevant, the course considers how these methods fit alongside an organisation’s existing design process. For in-company delivery this section is customised, helping delegates see exactly how new techniques integrate with current ways of working.
-
A successful design begins with a clear understanding of customer needs. Delegates learn how to capture the Voice of the Customer using a range of techniques and how to distinguish between stated wants, underlying needs and critical requirements. The session demonstrates how customer insights can be translated into measurable design specifications.
-
Delegates explore the concepts of variation and the different types of work, building the foundation needed to recognise where value is added and where waste can be designed out of products, services and processes.
-
The programme closes with an overview of the most widely used tools, including Voice of the Customer, Requirements Flowdown with the House of Quality, Lean Process Design, Design and Process FMEA, Robustness and Reliability, Design for X, and Measurement Systems Analysis. Each tool can be applied within a design team.
Need some help? Contact us today
Call +44 (0) 845 345 2282In-company group bookings
Enquire here
Fill out the form below or call +44 (0)845 345 2282