Root Cause Analysis

Introduction

This interactive workshop is designed to build practical problem-solving capability, with a clear focus on Root Cause Analysis. Delivered as a one-day or one-and-a-half-day session, it uses team-based tools and practical exercises to bring the concepts to life. Our Root Cause Analysis programme is suitable for managers, process owners and anyone responsible for process performance and improvement. The optional additional half day allows more time for application, reflection and deeper discussion to embed learning.

Participants will be able to:

• Explain the importance of problem solving and how Root Cause Analysis addresses underlying issues
• Develop a compelling Problem Statement and create a SIPOC diagram of the situation
• Apply process mapping tools, including Spaghetti Diagrams and the Communications Circle
• Use root cause identification tools such as Is/Is Not, Fishbone, 5 Whys and Inter-Relationship Diagrams
• Collect and present data to ensure root causes are confirmed by evidence, not assumptions
• Identify and prioritise solutions, and apply FMEA and Mistake Proofing tools to make them more robust in practice
• Apply Visual Management and other controls to monitor performance and ensure the problem stays solved

Why choose this programme?

This course equips delegates with more than analysis techniques: it provides a complete framework that considers the context and situation in which the analysis is applied, supporting successful execution and helping ensure improvements are maintained. Delegates strengthen their problem-solving skills and learn to apply Root Cause Analysis across a variety of business scenarios, leading to better decisions, increased efficiency and improved customer satisfaction. The programme carries 8 CPD points.

Delivery Information / Options

The course is delivered in-company, and can be run on-site or virtually. Sessions are bespoke, lively and interactive, and can be delivered consecutively or over half-day segments.

Course Overview

The workshop takes a structured, wraparound approach to Root Cause Analysis, guiding delegates from clearly defining the problem through to sustaining improvement.