Jo Dowdall

Recent Experience

Jo supports organisations to adopt and embed external standards such as ISO and Investors in Excellence frameworks, translating requirements into workable, company-wide routines. She also trains and develops assessors and provides value-adding feedback through assessment activity.

Agile Transformation & Leadership

Jo is regularly thanked for demystifying Lean Six Sigma and making concepts easy to understand. Her facilitation style builds confidence and participation, helping people try new tools and techniques in a supportive environment while maintaining a strong focus on outcomes.

Major Achievements

Jo is the co-author of Lean Six Sigma for Leaders (Wiley, 2018), Lean Six Sigma for Dummies 4^th edition (Wiley, 2021) and the principle author of the guide ISO 9004:2018 – Achieving Sustained Success (2019). She led the development of the CQI’s Profession Map in 2022 and has delivered multiple client projects in quality management and operational excellence.

Client feedback consistently highlights Jo’s engaging communication style.

Catalyst & Industry Roles

Jo brings experience from roles including Quality Manager at Masterlease Ltd and Head of Assessment Solutions at Investors in Excellence Ltd. She works with clients to build internal capability through training, coaching, and assessment, aligning improvement with recognised standards.

Qualifications & Professional Background

Jo holds BA (Hons) and Dip Q qualifications and is a CQI member. Her combination of structured standards expertise and human-centred facilitation enables her to translate formal requirements into clear, accessible improvement habits for teams at all levels.

International & Enterprise Expertise

Jo has worked across multiple sectors and organisational settings, tailoring her approach to different cultures and maturity levels. She is particularly strong at enabling consistent adoption of improvement language and methods across functions, from front line teams to leadership groups.