Extensive experience in developing and deploying Continuous Improvement, Lean Six Sigma, EFQM and Excellence strategies across several organisations

Designing and delivering virtual and F2F process improvement training aimed at all levels, from Senior Leadership to front line teams Process management systems

Designing and facilitating Rapid Improvement Events

Coaching and Mentoring

Executive Strategy Development Facilitation

EFQM Model embedding and assessment facilitation

Previously UK Head of Business Excellence at National Express

Transport, HR, Research, Support Services, Finance, Telecomms, Hospitality

“”I absolutely love working with people across organisations to empower them with the right tools and environment to effect change”, says Melissa. “My approach keeps it simple and practical, I always want people to leave sessions motivated and feeling like they can easily take action”.