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BSc in Information Management and Business studies

MBA – Aston University



Extensive experience in developing and deploying Continuous Improvement, Lean Six Sigma, EFQM and Excellence strategies across several organisations
Designing and delivering virtual and F2F process improvement training aimed at all levels, from Senior Leadership to front line teams Process management systems
Designing and facilitating Rapid Improvement Events
Coaching and Mentoring
Executive Strategy Development Facilitation
EFQM Model embedding and assessment facilitation
Previously UK Head of Business Excellence at National Express



Transport, HR, Research, Support Services, Finance, Telecomms, Hospitality

“”I absolutely love working with people across organisations to empower them with the right tools and environment to effect change”, says Melissa. “My approach keeps it simple and practical, I always want people to leave sessions motivated and feeling like they can easily take action”.