Breaking the Ice on 2020

Icebergs seem ubiquitous in the world of Continuous Improvement: there’s John Kotter’s change management fable ‘Our Iceberg is Melting’; the Iceberg model used by systems thinkers to get below the ‘surface’ events in order to understand the patterns, structures and mental models underneath; the famous Cost of Poor Quality iceberg that shows there are many…

neuroscience of change post, time

The Neuroscience of Change

This Sunday, every single person in the UK will unite and take action, with a clearly defined and common purpose. We have done so twice a year since 1916, with a couple of exceptions. Amazing – the fact that people, all of the people, will mobilise and co-operate to change something as ubiquitous and vital…

excellence

Creating a Culture of Excellence

When creating and growing a business, leaders typically focus most on acquiring and organising the skills, tools and other key resources required to achieve objectives and deliver results. The priority is often the tangible and visible components of structures, facilities, technology, infrastructure, partners/suppliers, customers, products and services. The organisation’s most precious resource meanwhile, its people,…

What hoteliers must do to avoid a post-Brexit slump

What hoteliers must do to avoid a post-Brexit slump

Managing Director Martin Brenig-Jones examines growth in the UK’s hotel industry and applies Lean Six Sigma methodology to demonstrate how hoteliers can avoid a post-Brexit slump. Martin’s article has been featured in the following publications: Hotel Business – 22 November 2016 HRM Guide – 9 January 2017 What does the future hold for the UK’s hotel industry? This…

Achieving Potential through Principles and Practices

  As the 2016 Olympics and Paralympics have demonstrated, unlocking our own potential, and that of others, must rank as one of the most powerful and inspiring human experiences. This takes on even greater significance when the achievements exceed, even ‘smash through’, our often unconscious expectations or assumptions. Lean Six Sigma tools like Assumption Busting…

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Passing the buck to the scapegoat – Martin Brenig-Jones writes for the HRDirector

Managing Director Martin Brenig-Jones examines Lean Six Sigma and its application to Human Resources to future proof your business. Martin’s article was published in the August 2016 issue of theHRDirector. Read Martin’s article on theHRDirector website here, and a PDF version of the August issue can be found here. Future proofing your business is one of…