John was a Director of Catalyst from 1995 to 2016. He was the author of The Lean Six Sigma Improvement Journey and Go Lean, and the co-author of Lean Six Sigma for Dummies and SPC in the Office. John was also the author of several ‘in-house’ books that have been tailored for organisations including General Electric, BT, O2, Saint Gobain Glass, London Underground and BAA. John also jointly headed up The Lean Six Sigma Academy on behalf of The British Quality Foundation. John specialised in making technical topics simple to understand for people at all levels in an organisation, enabling them to improve performance by applying the right Lean Six Sigma tools and techniques in the right way. In particular, he sought to help Managers understand that their role is to work on processes, with the people in the processes, to find ways of improving these processes and the way they work. A Chartered Insurer and Fellow of the Chartered Insurance Institute, John’s early career background was in Aviation Insurance and Reinsurance. He first started to apply both Lean and Six Sigma techniques in his role as Customer Service Director for a North American Financial Services organisation, before joining Catalyst. His experience led to him being interviewed by the BBC about the potential of Lean and Six Sigma in the UK, especially in the Public Sector. John sadly passed away on Sunday 14tth February 2016. He is sadly missed by his family and all of us. He was one of the original “Catalysts” and remains an inspiration to us now and in our future work. Friends and colleagues of John may wish to make a donation his Just Giving page which is raising money for Pancreatic Research Fund, a charity dedicated to defeating pancreatic cancer by funding innovative research.

Tieta the Toucan

3D printer fits the bill for an injured toucan           A Brazilian toucan who lost half her upper beak while being illegally trafficked has been given a bill created on a 3D printer! Tieta was rescued from an animal fair in Rio de Janeiro by a wildlife protection agency and taken to…

Is your Lean Six Sigma project a winner? There’s only one way to find out …

Enter This Year’s Lean Six Sigma Academy Award This Award provides a great opportunity for organisations to win recognition for the work that their business excellence and improvement professionals are delivering to customers, shareholders and other key stakeholders. It recognises exceptional performance improvement projects based on Lean Six Sigma. We’re delighted that over the years,…

I just don’t know what to do with myself – What causes 85% failure to meet customer expectations

In case you’re wondering, this isn’t about the old Dusty Springfield track. Sorry to disappoint if that’s what you were wishing and hoping for! Instead, this blog looks at the role of the manager. In all too many organisations it appears that the majority of managers don’t really understand their role; they’re not sure what…