Hull City Council

Public Sector

The Project


The Hull City Council project focused on their Streetscene efforts, specifically trade and domestic waste collection, street cleaning and highway maintenance throughout the year.

Implementing Lean Six Sigma enabled the Council to streamline their organisation, which had undergone four restructures prior to our project with them. An example of their process improvement was the introduction of a recycling collection service, Hull City Council improved recycling rates between 2013-2014 from 18% to 54%.

Working with delegates across different levels of the organisations, our practitioners encouraged cross-deptartmental teamwork within the Authority, enabling a cultural shift to emphasise process improvement as a collaborative effort. The project resulted in a major shift in operational performance, improved levels of outputs and efficiency and £2.6m in staffing costs out of Streetscene.

Recycling rates 2013-2014

18% in 2013
54% in 2014


As a result of their efforts, Hull City Council won the award for Most Improved Team at the Association for Public Service Excellence Awards.

Learn more about achieving results like these…