Jo is a motivated and energetic business improver with extensive experience in developing and deploying Continuous Improvement, Lean Six Sigma, ISO and Excellence strategies across a broad range of organisations and sectors. “I get a kick out of helping people to access and understand business improvement”, says Jo. “Nothing makes me happier than seeing the meekest of church mice stand up at a flipchart and have a go at a new tool or technique.”

#GarethSouthgateWould…win at Lean Six Sigma

This week the hashtag ‘GarethSouthgateWould’ has sent Twitter into overdrive and demonstrated the high esteem in which the England Football Manager is held. Some of the many brilliant tweets that have been shared: GarethSouthgateWould know the difference between Reply and Reply All GarethSouthgateWould fold the end of the Sellotape over when he’s finished using it,…

Yanny or Laurel?

Yanny or Laurel?

Are you Team Yanny or Team Laurel? If you don’t yet know, make your mind up here! This was the question that divided the nation last week when an audio clip hit the internet, featuring a single word being repeated. But what is that word? Whilst some people unmistakably hear the word “yanny”, others hear…

sleep sigma

Sleep Sigma!

Are you coming to learn with us? Better make sure you get a good night’s sleep! According to neuroscientist Matthew Walker, sleeping is the best thing you can do before and after learning, in order to cement the memory and make learning stick.   Sleeping before learning has the effect of clearing out the hippocampus…

Happy Easter

Poka Yoke

Happy Easter everyone! Please egg-scuse the pun – but what a great opportunity to blog about Poka Yoke. Poka Yoke is a Japanese term for error proofing. This is key whether designing a new process or improving an existing one. Poka Yoke devices are often simple and inexpensive, sometimes we don’t even notice they are…

Value Stream Mapping Example

Seeing the Value of Value Stream Mapping

In his (awesome) book ‘Learning to See’, Mike Rother writes, “whenever there is a product for a customer, there is a value stream. The challenge lies in seeing it”. We couldn’t agree more, and are enthusiastic advocates of the Value Stream Mapping (VSM) approach. But maybe something in the language of it, or in the…

kano Christmas carol

A (Kano) Christmas Carol

The Kano Model was developed by Noriaki Kano in 1984 to outline different types of customer requirement. The model shows how the fulfilment of each type impacts on customer satisfaction, and demonstrates that more is not always better. That’s not to say a Scrooge-like approach should be adopted – just that there is a smarter…

yo-yo mastery

Mastery

There’s a talk on TED that I came across recently that features BLACK, the Japanese YoYo World Champion. In it, he talks about finding his life’s passion (YoYos) when he was 8 years old, and devoting every spare minute to practicing, in order to show the world just how spectacular the YoYo can be. His…

Curious times call for curious leaders

You are on a train/in a meeting/drinking coffee and you hear the Breaking News alert on your phone. “What now?” you wonder. And you would be forgiven for including an expletive or two in your musing. Uncertain economic growth, unpredictable exchange rates, the future of the Eurozone … we live in ‘interesting’ times. In the…