The latest blogs from Catalyst’s experienced team of Trainers and Consultants. Themes include Lean Six Sigma Training and Consulting, Continuous Improvement and Operational Excellence

The Vaccine Our Organisations Need

In his 1984 book ‘Quality Without Tears’, Philip Crosby introduced the concept of a Quality Vaccine – a super serum that could be injected into an organisation to drive improvement and prevent hassle. With vaccines at the very forefront of our minds and a new year just around the corner, it’s apt to think about…

Setting Learning Objectives

It’s thanks to the Education Act of 1880 that each new academic year starts in September. By this time of year the harvest had been collected so the children could be spared from their work on the land for a few hours a day to attend school. This has endured – even in 2020! – …

Kano Model and Customers_King

The Kano Model and Customers

The Customer Is King. Putting customers at the heart of everything we do. I’ll tell you what I want, what I really want. We’ve all heard these phrases, mantras and songs (!) about being customer-centric. But what does this actually mean? Who are our customers and what do they want? There is so much that…

Kano Thinking and Apple

Apple and the end of Kano Thinking?

I was reading this week* that Apple’s newly anticipated handsets will probably not feature the cutting edge, “delighter” led, technology features we have come to love in their iPhone products over the years. This got me thinking about Kano Thinking and it’s relevance in 2019. When Noriaki Kano published “Attractive quality and must-be quality” in…

Is Efficiency always about money, Money

Is Efficiency always about money?

We can probably all think about being more efficient ourselves. What do you want to save? The answer that’s likely to come to mind first is saving time.  According to the adage, ‘time means money’ – so perhaps it could ultimately come down to money. But what exactly is involved in becoming more efficient and what does…