The latest blogs from Catalyst’s experienced team of Trainers and Consultants. Themes include Lean Six Sigma Training and Consulting, Continuous Improvement and Operational Excellence

Kano Model and Customers_King

The Kano Model and Customers

The Customer Is King. Putting customers at the heart of everything we do. I’ll tell you what I want, what I really want. We’ve all heard these phrases, mantras and songs (!) about being customer-centric. But what does this actually mean? Who are our customers and what do they want? There is so much that…

Kano Thinking and Apple

Apple and the end of Kano Thinking?

I was reading this week* that Apple’s newly anticipated handsets will probably not feature the cutting edge, “delighter” led, technology features we have come to love in their iPhone products over the years. This got me thinking about Kano Thinking and it’s relevance in 2019. When Noriaki Kano published “Attractive quality and must-be quality” in…

Is Efficiency always about money, Money

Is Efficiency always about money?

We can probably all think about being more efficient ourselves. What do you want to save? The answer that’s likely to come to mind first is saving time.  According to the adage, ‘time means money’ – so perhaps it could ultimately come down to money. But what exactly is involved in becoming more efficient and what does…

Measuring Operational Efficiency, Feature Image

Measuring Operational Efficiency

“To measure is to know”, stated physicist, mathematician and problem solver Lord Kelvin. “If you can not measure it, you can not improve it”. This clearly applies to measuring operational efficiency – without appropriate measures in place, how much can we really know about performance and efficiency, and how do we know if continuous improvement activities,…

Managing with Agility – Lean Workshop with Quality Scotland

Catalyst Consulting today co-hosted the ‘Managing with Agility’ Lean Workshop in conjunction with Quality Scotland. “Excellent organisations are widely recognised for their ability to identify and respond effectively and efficiently to opportunities and threats.” – Quality Scotland. Our Lean Workshop with Quality Scotland explored how Lean and the EFQM Excellence Model can work together to help drive change…