Jo is a motivated and energetic business improver with extensive experience in developing and deploying Continuous Improvement, Lean Six Sigma, ISO and Excellence strategies across a broad range of organisations and sectors. “I get a kick out of helping people to access and understand business improvement”, says Jo. “Nothing makes me happier than seeing the meekest of church mice stand up at a flipchart and have a go at a new tool or technique.”

Setting Learning Objectives

It’s thanks to the Education Act of 1880 that each new academic year starts in September. By this time of year the harvest had been collected so the children could be spared from their work on the land for a few hours a day to attend school. This has endured – even in 2020! – …

Breaking the Ice on 2020

Icebergs seem ubiquitous in the world of Continuous Improvement: there’s John Kotter’s change management fable ‘Our Iceberg is Melting’; the Iceberg model used by systems thinkers to get below the ‘surface’ events in order to understand the patterns, structures and mental models underneath; the famous Cost of Poor Quality iceberg that shows there are many…

Making Work Meaningful

In her book ‘The Life Changing Magic of Not Giving a F**k’, author Sarah Knight provides advice on how we can rid ourselves of unwanted obligations, shame and guilt, to free up time for the things that make us happy. After a chapter focused on looking at ‘things’ (like basketball or having a bikini body),…

True North

In the days before GPS, sailors would use the North Star to find their way across the seas. It is still used by hikers and outdoorsy types to help them find their way when lost – those with no access to an app or star atlas can find it by using constellations as a guide.…