Lean Six Sigma for Dummies: Best-selling guide written by Catalyst Consulting’s Martin Brenig-Jones and Jo Dowdall

The book covers the following concepts:

• Know your customers:  zero in on your customers and their varying needs and use that information to form the basis of your process measurements and improvements
• X–ray your processes:  find out how to draw a map that will give you a clear picture of the processes you use to meet your customers′ needs
• Gather key data:  learn a five-step approach to collecting important data about your processes, along with techniques for interpreting it and presenting it in actionable form
• Unclog your pipes: identify and tackle bottlenecks in your processes and improve process flows so that things get done better, faster and with less effort
• Measure twice, cut once: learn one of the most basic and powerful Lean Six Sigma process improvement methods: DMAIC (Define, Measure, Analyse, Improve, and Control)
• Transform your organisation: learn, step–by–step, how to implement Lean Six Sigma throughout your organisation – with tips on changing how your people think and behave

This book should be compulsory reading for anyone wishing to improve the performance of their organisation. Be warned, achieving the full potential of Lean Six Sigma is likely to demand some changes to the way the organisation is managed and how things are done – but the remarkable results will ensure that it’s worth your while.

Joe Goasdoué, ex Chief Executive, British Quality Foundation