We are a training and consulting company and our mission is to enable results for our customers. We do this by building leadership capability, developing practical skills and supporting the deployment of best business practice. We facilitate and support major improvements in efficiency, service, engagement and revenue and we’re passionate about it. With a focus on Lean Six…
South Street Surgery in Bishop’s Stortford was the first UK GP surgery to introduce Lean Six Sigma and achieve the BQF Committed to Excellence Award. The organisation worked closely with Catalyst Consulting who provided the training and support through The Lean Six Sigma Academy. The efficiency of general practice (GP) surgeries has…
Imagine an office fully equipped for the digital age, optimised for individual needs and agile enough to adapt to changing requirements over the next 10 years. Rick Hewitt, Finance Director, introduced the New Way of Working concept and described how this radical change journey began two years ago, fuelled by benchmarking visits and a realisation…