Helen is a Lean Six Sigma expert and has worked in various roles as a Process Improvement Manager, Project Manager and Lean Six Sigma practitioner in the financial and insurance industries. Her roles involved leading change and improvement programmes as well as delivering training and coaching others through to accreditation. Helen is keen and enthusiastic about business improvement and relishes working with others to enable change and to achieve sustained improvements. She really enjoys seeing the difference in how people approach and think about change and making improvements.

Kano Model and Customers_King

The Kano Model and Customers

The Customer Is King. Putting customers at the heart of everything we do. I’ll tell you what I want, what I really want. We’ve all heard these phrases, mantras and songs (!) about being customer-centric. But what does this actually mean? Who are our customers and what do they want? There is so much that…