The North Ayrshire Council’s project focused on providing Occupational Therapy Equipment. This important service was taking too long, as much as a month on average. Using a series of workshops, process mapping and data collection, the team identified the non-value-add steps, and developed a new streamlined process.
The control stage of the DMAIC process continued after project handover to produce the procedure manual and assess the benefits which are summarised below:
At the recent Scottish Awards for Business Excellence 2015, we are delighted that North Ayrshire Council took the prize for best Lean Six Sigma project. Read our blog post to find out more here.