The Kano Model was developed by Noriaki Kano in 1984 to outline different types of customer requirement. The model shows how the fulfilment of each type impacts on customer satisfaction, and demonstrates that more is not always better. That’s not to say a Scrooge-like approach should be adopted – just that there is a smarter…
The Project Champion (or Sponsor) plays a vital role in a Lean Six Sigma project. The individual – we always recommend that this role is undertaken by one person – is responsible for giving strategic direction to the project team, providing resources, helping overcome issues, reviewing progress and ensuring the team remains focussed. While the…
The CQI’s International Quality Awards celebrates the achievements of quality professionals across the globe who have made exceptional contributions in their organisations. The 22 November awards, were held at the historic Merchant Taylors’ Hall in the City of London. Fifty-four per cent of all entries came from quality professionals working internationally with entries from over…
As a Continuous Improvement practitioner do you find that improving your existing products, processes and services is not always sufficient to meet your organisation’s goals? Do you have stakeholders who are looking for a step change in performance rather than a slow evolution. Essentially, what is required here is a radical re-think of how things…
There’s a talk on TED that I came across recently that features BLACK, the Japanese YoYo World Champion. In it, he talks about finding his life’s passion (YoYos) when he was 8 years old, and devoting every spare minute to practicing, in order to show the world just how spectacular the YoYo can be. His…
Join us in a very warm welcome to Chris Merriman and James Dwan to the Catalyst team. Chris formally joined us as a Director into Catalyst in April. Having been an MBB at Honeywell before he joined Sun Microsystems as lead MBB back in 2002, he went on to join Unisys as their Global Quality…
We are delighted to introduce you to our series of short ‘Friday’ courses to deepen your continuous improvement skills. These short courses have been designed to refresh and top-up your Continous Improvement Skills. The short courses we are offering include: Practical 5S – learn how to make 5S really work Value Stream Mapping – unlock…
In July we held our 12th Deployment Leaders’ Network Day, this time hosted by Inmarsat in London. These days allow us to show our appreciation to our customers by providing them with the opportunity to share experiences, advice, latest best practice and new thinking in an informal but purposeful environment. Around fifty delegates took part…
We’re increasingly hearing about ‘Agile’ it seems to be becoming a buzzword perhaps starting to go viral. But what really is it? And why should we all take an interest? Look it up in the dictionary and you’ll likely find two meanings: Firstly its common everyday use – ‘able to move quickly and easily’ with…
John loved a good competition and in particular a poetry competition! greatest loves was poetry We are pleased to announce the winners of our Haiku Competition and here are the winning entries Rubbish processes? Waste of money, brains and time Lean Six Sigma – yah! Amanda Beard – The Phone Co-op We talk and we…