An international FS company needs to invest in its people and operations – building capability in problem solving, process management and leadership, and Lean Six Sigma is a proven method. The challenge however, is to effectively deliver this training for people that are globally dispersed and working in business critical roles.
Switching to a blended learning model has combatted the costs and limitations of traditional classroom training methods. The Vice President of a global FS company that selected Catalyst Consulting to design and deliver a Lean Six Sigma blended learning model, shared her insight and provided us with more evidence that customers require far more flexible, cost effective and innovative training models.
“We needed to train a number of business leaders around the globe. We needed something really flexible and scalable and engaging.”
The costs and limitations of traditional classroom training methods forced the bank to look for alternative solutions. After researching the market, the business selected Catalyst Consulting to deliver a training solution, which combines a variety of delivery methods including eLearning, webinars and coaching, and showcases the company’s best kept secret – The Business Improvement Zone (BIZ).
BIZ is just one component of a successful ‘blended’ approach for developing high performing leaders and practitioners. It is an online resource of rich video content, designed for ease of learning and available on-demand.
“Death by Powerpoint is no way to inspire people to learn; no matter how interactive the slides are, it’s still powerpoint. The bite-sized videos are absolutely key to the value proposition for us.”
Catalyst’s mixed-media programme uses premium content developed over years of delivery both in-house (since 1995) and to the public (since 2004). As well as gaining access to BIZ, every delegate has been issued with a comprehensive set of materials and widely acclaimed publications. The eLearning component has provided the bank with ultimate flexibility for delivering training whenever and wherever it’s required.
“It’s not about taking the learning out of the classroom, it’s about bringing the classroom to the learner, giving them the resources and connectivity they need to drive the change philosophy throughout the organisation.
To maintain the momentum of self-paced learning, a series of webinars and other networked learning interventions have been designed and delivered by Catalyst. They provide direct access to instructors and mentors to reinforce the learning and enable best practice sharing through peer-to-peer (P2P) networks. The virtual P2P communities have proven to be fertile ground for ongoing coaching, learning and development and collaboration across the business.
“Some of the biggest benefits that have come from this new training model is enabling people to work together, breaking down barriers for collaboration and knowledge sharing.”