The Customer Is King. Putting customers at the heart of everything we do. I’ll tell you what I want, what I really want. We’ve all heard these phrases, mantras and songs (!) about being customer-centric. But what does this actually mean? Who are our customers and what do they want? There is so much that…
You might have come to this blog expecting to read all about the Agile Methodology Steps and how to apply them. In that case, this blog is not the right one for you. In fact NO BLOG claiming to have Agile methodology steps would be right! Let me explain why. The Agile principles and manifesto…
I was reading this week* that Apple’s newly anticipated handsets will probably not feature the cutting edge, “delighter” led, technology features we have come to love in their iPhone products over the years. This got me thinking about Kano Thinking and it’s relevance in 2019. When Noriaki Kano published “Attractive quality and must-be quality” in…
When was the last time you saw something that wasn’t as it should be and just fixed it? Maybe your fix worked, or maybe it didn’t and you thought, ‘well at least I tried’. This sort of thing happens all the time and I guess it always will. In many cases it is not wrong,…