Deming said, “The role of management is to change the process rather than badgering individuals to do better.” It sounds good but does this actually happen in our target and performance driven organisations? We find many organisations fixing problems rather than solving their root cause, putting out fires and being heroes. Maybe this is because…
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South Street Surgery in Bishop’s Stortford was the first UK GP surgery to introduce Lean Six Sigma and achieve the BQF Committed to Excellence Award. The organisation worked closely with Catalyst Consulting who provided the training and support through The Lean Six Sigma Academy. The efficiency of general practice (GP) surgeries has…
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An international FS company needs to invest in its people and operations – building capability in problem solving, process management and leadership, and Lean Six Sigma is a proven method. The challenge however, is to effectively deliver this training for people that are globally dispersed and working in business critical roles. Switching to a blended learning…
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Strategy Deployment enables leaders to prioritise actions for breakthrough improvement. Catalyst customer Brendan McNulty, Vice President and General Manager for UK and Ireland, Johnson Controls, Building Efficiency, shares his experiences. What was your goal in implementing Strategy Deployment? To identify new ways to continue Johnson Controls’ leadership in delivering building technologies and services by setting priorities,…
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Imagine an office fully equipped for the digital age, optimised for individual needs and agile enough to adapt to changing requirements over the next 10 years. Rick Hewitt, Finance Director, introduced the New Way of Working concept and described how this radical change journey began two years ago, fuelled by benchmarking visits and a realisation…
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