The Vaccine Our Organisations Need

In his 1984 book ‘Quality Without Tears’, Philip Crosby introduced the concept of a Quality Vaccine – a super serum that could be injected into an organisation to drive improvement and prevent hassle. With vaccines at the very forefront of our minds and a new year just around the corner, it’s apt to think about…

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Breaking the Ice on 2020

Icebergs seem ubiquitous in the world of Continuous Improvement: there’s John Kotter’s change management fable ‘Our Iceberg is Melting’; the Iceberg model used by systems thinkers to get below the ‘surface’ events in order to understand the patterns, structures and mental models underneath; the famous Cost of Poor Quality iceberg that shows there are many…

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