John Morgan

Last February our dear friend and colleague John Morgan sadly and prematurely passed away. It seems hard to believe that a year has gone by since then. With the perspective of that year we can appreciate much more clearly the legacy he left us all. John was a much better ‘Reflector’ than me, but reflecting…

Details

Prince Charming

  As it’s the season for pantomime, This month’s blog is set in rhyme! It might seem whimsy or a little bit twee, But it’s still Lean Six Sigma, as you’ll see! Are you ready to start? It’s not so alarming This article’s about…Prince Charming!   Have you ever thought, and did you consider, How…

Details

Cultivating Continuous Improvement

  Continuous improvement (CI) is not about tools, techniques and projects applied as a formula, it’s about principles and behaviours. The tools and methods of CI themselves, whilst important, too often become the goal itself, rather than the means, leading to a disconnection from the original (higher) purpose and hence fragmentation and disillusionment. Consequently CI,…

Details

What hoteliers must do to avoid a post-Brexit slump

Managing Director Martin Brenig-Jones examines growth in the UK’s hotel industry and applies Lean Six Sigma methodology to demonstrate how hoteliers can avoid a post-Brexit slump. Martin’s article has been featured in the following publications: Hotel Business – 22 November 2016 HRM Guide – 9 January 2017 What does the future hold for the UK’s hotel industry? This…

Details

Achieving Potential through Principles and Practices

  As the 2016 Olympics and Paralympics have demonstrated, unlocking our own potential, and that of others, must rank as one of the most powerful and inspiring human experiences. This takes on even greater significance when the achievements exceed, even ‘smash through’, our often unconscious expectations or assumptions. Lean Six Sigma tools like Assumption Busting…

Details