Catalyst achieves trusted provider status in Public Services

Already recommended by the British Quality Foundation, we are pleased to announce that our Lean Six Sigma Foundation Green Belt programme is now formally accredited by ICiPS (Institute for Continuous Improvement in Public Services)! Following her assessment of the programme, ICiPS CEO, Debbie Simpson said, “I am delighted to confirm that the depth, content and quality of subject matter covered…

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Is your Lean Six Sigma project a winner? There’s only one way to find out …

Enter This Year’s Lean Six Sigma Academy Award This Award provides a great opportunity for organisations to win recognition for the work that their business excellence and improvement professionals are delivering to customers, shareholders and other key stakeholders. It recognises exceptional performance improvement projects based on Lean Six Sigma. We’re delighted that over the years,…

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Are your customers falling through the net?

How are you doing with your customer satisfaction ratings? I’ve been taking a look at some Net Promoter Score benchmarking results recently, and it seems that not too many organisations are floating their customers’ boats. You probably know that NPS is based on the fundamental perspective that every company’s customers can be divided into three…

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I just don’t know what to do with myself – What causes 85% failure to meet customer expectations

In case you’re wondering, this isn’t about the old Dusty Springfield track. Sorry to disappoint if that’s what you were wishing and hoping for! Instead, this blog looks at the role of the manager. In all too many organisations it appears that the majority of managers don’t really understand their role; they’re not sure what…

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